Ratings & Reviews

Overall Rating

(65 reviews)
100% of customers recommend this property

Rating Per Category


Your Review

Submit a Review

Resident Reviews

submitted by Melinda R. - |Recommended: YesCarlton Overview — I am very happy in my living quarters. The staff is wonderful. Maintenance is very busy and I believe under a lot of stress. However, the work gets done, though you have to not allow them to just walk away. A lower rating for the grounds as there is a space in the 1100 Caymus area with excessive amount of leaves that appears to have been blowed there and have been there for a week or so. No one parks there for fear of driving over something that affects the tires.
response from property -Thank you so much for your kind words. We’re so glad you are happy with your home and our staff. The landscapers have assured us that they will be out as soon as the weather dries to get those leaves up. We appreciate your attention to detail! Happy weekend
submitted by Samantha S. - |Recommended: YesReview — We absolutely love living here. Absolutely amazing The staff always goes out of their way to help you out in any way they can Living in a gated community makes us feel so safe and secure. Friendly neighbors and a very well lit property at night
response from property -Thank so much for this awesome 5 star review! We are happiest when our residents are happy! Please let us know if you need anything, Cindy
submitted by Cindy T. - |Recommended: YesAwesome place to live — We've only been here a month and been very impressed with The Carlton at Greenbrier. All of the staff - Shaquil and Dianna have been super responsive and helpful . . Julie maintenance is quick to respond when a request is submitted. Our building and the complex grounds are well maintained. Very happy with our choice to live at The Carlton
response from property -Thanks so much for your awesome review! We appreciate your feedback and are so happy you are happy!
submitted by William B. - |Recommended: YesAmazing Absolutely love it
response from property -Thank you William! We’re so glad you’re loving it here and we appreciate you taking the time to let us know! Have a great day
submitted by Sierra O. - |Recommended: YesCarlton overall review — With any issue we have had the staff have been attentive to our needs and fixed the issue as soon as possible.
response from property -That’s awesome to hear! We love our residents and want to make sure they are having a great experience at The Carlton. Please reach out if we can be of assistance in the future.
submitted by SAVANAH L. - |Recommended: YesLove living here. — I love living here, you can hear neighbors sometimes but it’s typically only during the day and rarely at night. Staff is friendly and very helpful
response from property -Thank you for your positive review. We're so happy to hear that you love everything The Carlton has to offer.
submitted by Justine B. - |Recommended: YesNice place to live — I enjoy living here. Convenient to everything. It is quiet and safe. The staff is always helpful and nice. I love the staff here.
response from property -Thank you for taking the time to review us! We are happy to hear about your positive experience in our community and with our staff. Please let us know if you need anything!
submitted by Ali W. - |Recommended: YesGreat place to live. — We love living here. Staff is great and we live our spacious apartment.
response from property -We appreciate your positive review and high rating of The Carlton! A recommendation from a happy resident is the best compliment we can receive. Thanks so much!
submitted by Terrea B. - |Recommended: YesNice,comfortable, upscale modern property with spacious apartments. Great Amenities — Relaxing Quiet Property. Property Managers Cindy and Shaquielle are awesome, reasonable, easy to work with and personable. I had a pleasurable experience working with the two of them and would definitely reccommend this property. They were the best property managers I have ever done business with.
response from property -Thank you so much! We are committed to providing our residents with the best experience possible, so we’re happy to hear that you are enjoying first-rate customer service and care. We appreciate your five-star rating and review, and sincerely hope you enjoy your home at The Carlton.
submitted by Sean M. - |Recommended: YesI love it here — Extremely friendly and responsive management and staff. Shaquil was especially awesome throughout my entire onboarding process and continues to be. The property itself is beautiful and well maintained. The apartments are bright, spacious and comfortable. It really feels like home.
response from property -We appreciate the feedback and are glad that you love it here at The Carlton. We look forward to you continuing to enjoy your home. Thank you for your residency!
submitted by Larry H. - |Recommended: YesAmazing place to live. — We are really sad we have to leave because of work. We lived here the past 4 years and we had a amazing experience. I will recommend this apartments to all our military friends. The office staff are the most helpful people. We really love them.
response from property -Awww, we are so sad to see you go! We'll miss seeing those wonderful little ones at the pool too. Just know... you won't be far from the Carlton's thoughts. Stay well! Cindy
submitted by Gabriel M. - |Recommended: YesQuiet gated community — Staff and neighbors are friendly and welcoming. I haven’t had any complaints about this community.
response from property -Gabriel, we really appreciate your positive review of The Carlton. It means so much that you enjoy everything we have to offer, from our hard-working customer service team to our friendly community and everything in between.
submitted by Victoria P. - |Recommended: YesLovely place to live — This place can feel like home. Neighbors are kind, the office workers are extremely nice and helpful. Maintenance is on time, never not fix something properly. The hallways get cleaned and smell great. I do really enjoy that a key fob is needed to get into the buildings and that something is needed to get through the gates. Overall I love living here so far.
response from property -Thank you for the positive review and five-star rating. We're so happy to hear that you love everything The Carlton has to offer and that you appreciate the hard work of our maintenance crew and office team.
submitted by Nathaniel R. - |Recommended: YesMy First 30 Days — After selling my home, a short-term has always been our plan. Property Management company's 30-Day satisfaction guarantee is more than just words on a piece of paper -- they actually do it. My floor is very quiet throughout the day. Enjoy the gated entrances passerbys are friendly enough for us feel safe maintenance support is timely and awesome, especially Julie and Devin staff especially Shaq is extremely helpful and, gated access works as expected. Understand managers are looking at installing a few more cameras at key locations. I'd recommend staying here ... but expect some amenity fees.
response from property -Thanks so much for your kind review. We want your stay with us to be pleasant, even if it’s just for a short while. It’s nice to hear that maintenance has been accommodating and that Shaquil is doing awesome. You are right, we are working with a vendor now for more cameras in our common areas. We truly appreciate your feedback. Have a great week, Cindy
submitted by Jonathan D. - |Recommended: YesVery nice — Great people Cindy helps them out
response from property -We really appreciate the high rating. Feedback is very important to us, and it means so much to hear that you have been treated to exceptional customer service by Cindy and the rest of the team.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of The Carlton at Greenbrier, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by The Carlton at Greenbrier, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose