The Carlton at Greenbrier

Ratings & Reviews

Overall Rating

5
(15 reviews)
100% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

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Resident Reviews

submitted by Mariah M. - |Recommended: YesI love how responsive our office team is. — If someone were to ask me how i like living here i would say that its a great community. I have no pest control issues, i also love the amenities they have to offer. Cindy the manager is amazing , im also a leasing specialist myself so when i was looking for a place i was very picky when choosing the right apartment. The Carlton provides a clean community, professional maintenance staff, and safe grounds knowing that this is a gated community. They communicate well with all their residents and were able to provide all residents with a peace of mind during the pandemic .
submitted by Kia A. - |Recommended: YesPeople are nice — It’s good
submitted by Dwight L. - |Recommended: YesStaff is extremely helpful — Do it
submitted by Nilufar Y. - |Recommended: YesOUR SWEET HOME — We love this apartment, it is spacious and clean. Simply Best for family.
submitted by Michael P. - |Recommended: YesNot to bad — Overall this is a nice location. The staff is polite so I don’t have any problems with the company itself. I think my only thing is people have the music way too loud when driving in. But other than that. All is well
response from property -Thanks for taking the time to give us a review! Customer service is our middle name! Please dont hesitate to reach out if you need anything, Cindy
submitted by Arica B. - |Recommended: YesThe Carlton allows you to live without having to think about it too much. — We really enjoy how the apartment looks, and functions. The grounds, like trash or the gates, are sometimes problematic, but those things wouldn't keep us from renting here. The office people have always been friendly and helpful. We also have been able to have guests without any issues with parking.
response from property -We're so happy you are enjoying your home here at the Carlton. We have so many new upgrades coming your way; we cant wait for you to see them all! Please dont hesitate to reach out to us if you need anything, Your Carlton Family
submitted by Amanda K. - |Recommended: YesWould recommend — Since the transfer to new ownership there have been great changes.
response from property -Amanda, thanks so much for your kind words. Keep your eyes peeled for more awesome renovations! The Carlton Family
submitted by Reyjohn C. - |Recommended: YesGreat apt and location — I would recommend the Carlton.
response from property -Thanks Reyjohn! So nice to hear you are enjoying it here at the Carlton, your 5 star review means the world to us!
submitted by Bikram T. - |Recommended: YesGreat place to live — I really enjoyed staying here, great neighbors, great staff, excellent service from maintenance. Manager Stephanie and Melanie are awesome..........I will definitely recommend my friends and family to live here.
response from property -We’re so glad you’ve enjoyed your time here at the Carlton! Thanks for taking time out to give us an awesome review!
submitted by Elynore C. - |Recommended: YesIt’s a great place to live — The Carlton at Greenbrier Apartments are beautiful and I’ve enjoyed living here for the past 2 years. Sometimes depending on what part of the building you live in, you can hear traffic and sometimes you can hear your neighbors that are outside your door or in the home close to yours but, I don’t hear my neighbors that are below me or above me. The staff that work here are great We’ve recently had new management and I haven’t had the chance to meet them yet but, my grand daughter who lives with me has and she has said great things about the new management. People who live here are very nice and you really get to experience the southern hospitality that I’ve heard so much about. The parking is great, but there are times when you can’t find parking, because it’s either the weekend or a holiday and everyone has their family and friends over, but other than that its great. They recently started logging all of their packages which is great and very convenient. Overall the staff, the maintenance, and the People who live here are very kind and very nice.
submitted by Jennifer C. - |Recommended: YesNA — NA
submitted by Denise A. - |Recommended: YesA Change is Coming — New owner...New property manage. Change seems to be for the better. Great location and easily accessible to everything restaurants, grocery stores, gas station, mall, car wash, tire store, schools, highway
response from property -Thank you so much for the review!
submitted by Taisha C. - |Recommended: YesConvenient, nice amenities and improving landscape maintenance — The complex is conveniently located to shops, mall, interstate 264 and about 20 min from airport. The grounds are nice but more upkeep is needed, which is now improving. I'm not fond of the gates because I had issues getting out but it is a nice that complex has it. The property managers are always friendly and helpful. I am not sure if a building maintenance associates or a property manager resides in building but when there were emergencies like electricity going out, personnel responded quickly. Last thing is that tenants need to take more care to pick up after there furry babies, which is also being enforced and hopes it improves.
response from property -Thank you so much for the review. Let us know if there is ever anything we can do for you.
submitted by Arica B. - |Recommended: YesSince the change in the apartment owners I have seen a concerted effort to keep the grounds clean and new initiative to fixing the areas that are not working. I look forward to the changes being made and feel that I could say in this community a bit longer due to these changes. The area is quiet, people are friendly and helpful, and the apartments are close to just about everywhere in Chesapeake. Would recommend to anyone wanting an affordable, yet upscale type living arrangement.
response from property -Thank you so much for your wonderful review!
submitted by Chaka P. - |Recommended: YesOverall the property is good. For the cost of rent, it is hard to understand the downfalls. — It's an overall quiet community. Unfortunately the gates and trash don't make it as luxurious as it sounded when I was apartment searching.
response from property -Chaka: Good Morning. My name is Stephanie Furr and I am the new Property Manager for the Community. As you are aware, Bonaventure has taken over management of The Carlton. I want to reassure you that your concerns were valid and that we are on top of these situations and more. We have received an estimate for the gates and the repairs will be made as soon as we can get on the schedule with the gate company. Our Service Manager, Bronell, checks the compactor every morning and throughout the day to make sure the area is clean and in good condition. We will be power washing that area soon as well. Trash Fairies is a service that we have brought onboard to assist in making this a more luxurious community. You will see many new improvement in the new year including removing the hallway carpets and installing a more suitable flooring, upgrading the grills and fireplace by the pool area. We look forward to making this community a great one for all of our residents! Stephanie Furr

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of "The Carlton at Greenbrier", its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by "The Carlton at Greenbrier", its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose